How AI Voice Bots Reduce Agent Turnover in Customer Service
High agent turnover has always been an issue for call centers, especially among customer service teams. Though the industry standard for call center agent turnover is around 30 to 40%, it can actually be as high as over 200%, according to SQM’s CX research. And while there are many ways to reduce agent turnover and improve employee retention in customer service, implementing AI-powered voice bots is one of the most…